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You are responsible for your order once the package arrives at the supplied delivery address. We cannot be held responsible if the package goes missing once delivered. If any goods are received damaged you must notify us within 48 hours of receiving them. If any goods are received faulty you must notify us within 7 days of receiving them.
We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering their address details. Please ensure that you check all your details before confirming your order. Please also note deliveries made to business addresses or your place of work are considered received once they arrive at the address. It is the customer's responsibility to ensure the item is safely received.
Deliveries are usually made by Royal Mail. We are unable to give instructions to the delivery staff with regards to leaving items elsewhere such as with neighbours, or in sheds. Any such instructions entered on your order form will unfortunately not be possible.
DJC Electronics give several delivery options for customers as they progress through the cart with their order. Some delivery options come without a tracking number, and others do. We would recommend all customers using a tracked postage method. Should a customer choose not to pay the little extra to upgrade to tracked, and an order get lost by the postal service, DJC Electronics cannot be held responsible for a non-delivery.